Ke9 Privacy Policy — How your information is protected

Welcome to the ke9 Privacy Policy. ke9 (ke9.wine) is a trusted online gaming platform for users in Bangladesh. We believe your personal information belongs to you — and we treat it with the utmost respect and care.

This ke9 Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are. By creating an account or playing games on the ke9 platform, you acknowledge that you have read and agreed to this Privacy Policy.

Under the ke9 Privacy Policy, we collect two types of information — data you provide directly, and data collected automatically while you use the platform.

Information You Provide

• Name, date of birth, and nationality
• Mobile number and email address
• Mobile Banking/Nagad/Rocket number (for payment verification)
• National ID or passport details (for KYC verification)
• Messages and complaints sent to the support team

Automatically collected information

• IP address & device details (model, operating system)
• Browser type and version
• Time spent on the platform and page visit data
• Game History & Betting Records
• Transaction time, amount, and method
• Cookies and location data (when using the app)

Under the ke9 Privacy Policy, your data is used only for the specific purposes listed below. We never collect unnecessary information or use it beyond its stated purpose.

• Account Management: To create accounts, manage logins, and maintain account security.
• Payment Processing: To process deposits, withdrawals, and transaction verification.
• KYC Verification: To verify identity and prevent money laundering.
• Customer Support: To resolve your complaints and answer your questions.
• Bonuses & promotions: To send you relevant offers and bonuses.
• Platform improvement: To enhance your gaming experience.
• Legal Obligations: To meet regulatory authority requirements.
• Security Monitoring: To detect suspicious activity and fraud.

Under the ke9 Privacy Policy, your information is shared only in limited, specific circumstances. We never share your data with third parties unnecessarily.

Data Sharing Circumstances

• Payment Provider: Mobile Banking, Nagad, Rocket — only the information needed to verify transactions.
• KYC Services: Authorized verification agencies for identity verification.
• Law Enforcement Agencies: By court order or as required by law.
• Security Partners: Organizations that assist in preventing fraud and cyberattacks.
• Business succession: In the event of a ke9 merger or acquisition, data may be transferred to the new owner — subject to the same Privacy Policy.

Ke9 uses cookies to keep its website and app running smoothly. Cookies are small text files stored in your browser or on your device. Under the ke9 Privacy Policy, we use four types of cookies:

Cookie Type

• Essential Cookies: These are required for login sessions and security and cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics cookies: ke9 usage statistics — for platform improvement.
• Marketing cookies: To show relevant bonuses and offers — you can turn this off.

Ke9 follows the highest industry standards to protect your personal data. As part of the ke9 Privacy Policy, we maintain the following security measures:

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Two-Factor Authentication (2FA) available.
• Regular third-party security audits.
• Sensitive data stored in encrypted databases.
• Only authorised ke9 staff have access to your data.
• 24/7 cybersecurity monitoring.
• You will be notified within 72 hours in the event of a data breach.

Under the ke9 Privacy Policy, your data is retained only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• Account Information: For the duration of the active account and for 5 years after closure.
• Transaction records: A minimum of 5 years, as required by legal obligations.
• KYC Documents: Stored securely after verification, for up to 5 years if required.
• Support conversations: 2 years after resolution.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — 30 to 365 days.

Once the retention period expires, ke9 automatically deletes or anonymizes your data so that no personal connection remains.

Under the ke9 Privacy Policy, you have the following rights. To exercise any of them, please contact ke9 Support.

• Right to Know: You can request to know exactly what information ke9 holds about you.
• Right to rectification: You can request corrections to inaccurate information.
• Right to erasure: Where there is no legal obligation to retain it, you can request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Object: You can request to stop receiving marketing communications.
• Right to Data Portability: You can request a copy of your data.

Under the ke9 Privacy Policy, collecting data from anyone under 18 is strictly prohibited. The ke9 platform is for adults only.

• Age is verified at the time of registration.
• If a user is identified as a minor, their account will be suspended immediately.
• No data from minors is retained — if discovered, it is deleted immediately.

Parents and guardians are encouraged to enable parental controls on their devices and prevent minors from accessing ke9.

Ke9 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, new services, or security improvements.

• You will be notified via app notification or email before any significant changes take effect.
• The effective date of the updated policy will be displayed at the top of the page.
• Continued use of ke9 after any changes constitutes acceptance of the updated policy.
• Previous versions of the Privacy Policy are available on request through Support.

If you have any questions, complaints, or requests to exercise your rights regarding the ke9 Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 via the ke9 platform support icon
• Response time: Typically within 24–48 hours